Terms & Conditions

By accessing or using the ZIFA Tickets platform (the “Platform”), whether via the mobile application, website, or any other channel made available by ZIFA, you agree to be legally bound by these Terms & Conditions (the “Terms”).

If you do not agree to these Terms, you must not use the Platform. These Terms apply in addition to our Privacy Policy, which is incorporated herein by reference.

ZIFA reserves the right to amend these Terms at any time. Material changes will be communicated via the Platform or by email. Continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms.

2.1 Purchase confirmation

A ticket purchase is considered complete when you receive an order confirmation email or WhatsApp message containing your ticket(s) or a booking reference. ZIFA reserves the right to cancel a purchase if payment is not received in full or if fraudulent activity is detected, in which case a full refund will be issued.

2.2 Refund policy

All sales are final once payment is confirmed. Refunds will only be issued in the following circumstances:

• The event is cancelled by ZIFA and not rescheduled.
• A technical error by ZIFA resulted in duplicate charges for the same order.

If an event is postponed or rescheduled, your ticket will remain valid for the new date unless ZIFA announces an exception. Refunds are not available for postponed events unless specifically offered by ZIFA in writing.

Refund requests must be submitted to [email protected] within 14 days of the event cancellation announcement. Refunds will be processed within 14 business days via the original payment method.

2.3 Non-transferability

Tickets are non-transferable unless ZIFA explicitly states otherwise for a specific event. Reselling, scalping, or any commercial on-selling of tickets at a price above face value is strictly prohibited and may result in ticket cancellation and account suspension.

2.4 Ticket validity

Each ticket contains a unique QR code or reference that is valid for single entry. Duplicate or counterfeit tickets will be void and will not grant access to the venue. ZIFA accepts no responsibility for tickets obtained outside of the official ZIFA Tickets platform.

3.1 Returns & exchanges

You may return merchandise within 7 calendar days of delivery if the item is:

• Defective or damaged upon arrival.
• Materially different from the description on the Platform.
• The wrong size or item was sent due to our error.

To initiate a return, contact us at [email protected] with your order reference and photographic evidence of the issue within the 7-day window.

3.2 Non-returnable items

The following items are not eligible for return or refund:

• Items that have been worn, washed, or used.
• Customised or personalised merchandise (e.g., name-printed jerseys).
• Perishable goods or limited-edition collectibles marked as non-returnable.

3.3 Delivery

Merchandise delivery timelines are estimates only. ZIFA is not liable for delays caused by third-party couriers, customs, or force majeure events. Risk of loss transfers to you upon dispatch.

To purchase tickets or merchandise, you must create an account using accurate and complete information. You are responsible for:

• Maintaining the confidentiality of your password and account credentials.
• All activities that occur under your account.
• Notifying us immediately at [email protected] if you suspect unauthorised access to your account.

ZIFA will never ask for your password via email, phone, or chat. You must be at least 13 years old to create an account. Accounts created with false information may be suspended without notice.

You agree not to engage in any of the following conduct when using the Platform:

• Ticket scalping: purchasing tickets with the intent to resell them at a price above face value.
• Fraud: using stolen payment credentials, filing false chargebacks, or any deceptive means to obtain tickets without payment.
• Impersonation:creating accounts in another person’s name or misrepresenting your identity or affiliation.
• Automated scraping or bots: using automated tools, bots, or scripts to access, scrape, or purchase tickets in bulk.
• Disruption: attempting to interfere with the operation of the Platform, including denial-of-service attacks, SQL injection, or any other form of technical interference.
• Unlawful use: using the Platform for any purpose prohibited by the laws of Zimbabwe.

Violation of these prohibitions may result in immediate account suspension, cancellation of any outstanding orders (without refund), and referral to law enforcement.

All content on the ZIFA Tickets Platform, including but not limited to the ZIFA crest, Warriors brand identity, logos, match imagery, text, graphics, software, and the platform design, is the exclusive property of the Zimbabwe Football Association or its licensed partners and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material from the Platform without the express prior written consent of ZIFA, except:

• Storing a copy of materials for your personal, non-commercial use.
• Printing one copy of your purchased ticket(s) for personal use.

The ZIFA name, crest, “Warriors” mark, and all associated logos are registered or unregistered trademarks of ZIFA. Unauthorised use is strictly prohibited.

All prices displayed on the Platform are in United States Dollars (USD) or Zimbabwe Gold (ZiG) as indicated, and are inclusive of any applicable taxes unless otherwise stated. Service fees (if applicable) will be clearly displayed at checkout before you confirm your purchase.

Payment is processed by ContiPay. By completing a purchase, you authorise ZIFA and ContiPay to charge the amount shown at checkout to your nominated payment method. ZIFA reserves the right to correct pricing errors, in which case you will be notified and given the option to confirm the purchase at the corrected price or receive a full refund.

ZIFA reserves the right to change ticket prices at any time. Price changes do not affect purchases already confirmed.

ZIFA endeavours to hold all listed fixtures as scheduled. However, events may be rescheduled, relocated, or cancelled due to circumstances including but not limited to: decisions by the Confederation of African Football (CAF), FIFA, the Zimbabwe Premier Soccer League, or other competition organisers; weather or stadium conditions; government directives; or force majeure events.

In the event of a change or cancellation, ZIFA will notify affected ticket holders via the contact information on file (email or WhatsApp) as soon as reasonably practicable. ZIFA’s liability in such cases is limited to the refund of the face value of the ticket price as set out in Section 2.2.

ZIFA is developing a Matchday Pass — a digital pass using NFC (Near Field Communication) technology that will enable contactless entry at ZIFA venues. This feature is not yet available.

When the Matchday Pass launches, it will be subject to additional terms and conditions that will be published on this page and in the app. Use of the Matchday Pass will constitute acceptance of those additional terms.

To the fullest extent permitted by applicable Zimbabwean law, ZIFA and its officers, directors, employees, agents, and affiliates shall not be liable for:

• Indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform.
• Loss of profit, revenue, data, goodwill, or business opportunities.
• Any loss caused by third-party actions, including payment processor failures, courier delays, or network outages.
• Injury, loss, or damage arising from attending a ZIFA event beyond the standard duty of care owed under Zimbabwean law.

Where liability cannot be excluded by law, ZIFA’s total liability to you for any claim arising out of or relating to these Terms or the Platform shall not exceed the total amount paid by you for the specific transaction giving rise to the claim.

The Platform is provided on an “as is” and “as available” basis. ZIFA makes no warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of Zimbabwe.

Any dispute arising from these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts of Harare, Zimbabwe. Before initiating formal proceedings, both parties agree to attempt to resolve any dispute in good faith through direct negotiation for a period of at least 30 days.

For questions, complaints, or legal notices regarding these Terms & Conditions, please contact us: